16" Tire Electric Bike for Teens & Adults, 500W 22MPH E-Bike with 45-Mile Range, 36V/12.8Ah Removable Battery, Dual Disc Brakes, Front Suspension & LCD Display, Black, Commuter Mountain Bike

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. Non-returnable:

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error, and any item that is returned more than 14 days after delivery will be deemed as a non-returnable item.

2. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and will be automatically refunded to your credit card or original method of payment, within 8 Business days.

If more than 8 business days have passed since we approved your refund, please contact us at info@sfphealth.com

3. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please Contact Us by Email at info@sfphealth.com or Phone at +1 (217) 293-6998 We will reply within 24 hours of hearing from you.

4. Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. How much will customers pay for return shipping?

For defective products:
No Cost in return shipping For defective products (when the product is incorrect, damaged by the carrier, or defective in another way).

For customer remorse:
You will be responsible for paying the Actual cost of return for customer remorse. (when the customer purchased the wrong product, it doesn't fit, or they no longer want the item).

What is the restocking fee?

• No restocking fee

How can customers return your products?

• In-Store

6. Contact Us:

If you have any questions about our Return and Refund Policy you can feel free to Contact with Us using the information below:

📛Trade name: Sfphealth

🤝 Support : (Mon - Fri) 9:00 AM - 5:00 PM

☎️ Phone Number: +1 (217) 293-6998

📩 E-Mail: info@sfphealth.com

🏡 Office Address: 1308 N 2nd St, Edwardsville Illinois 62025, United States